Trust Center

Clear standards for safer, more accountable care.

Review CareNow Africa’s clinical governance, professional verification, patient-safety, privacy, security, rights, complaint, and service-boundary information.

Clinical governance

Clinical Governance

How CareNow sets oversight, accountability, and review expectations for care delivery.

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Patient rights

Complaints and Feedback

How patients, families, professionals, and partners can raise a concern.

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Patient Rights

Core expectations for dignity, information, consent, privacy, and participation.

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Patient safety

Patient Safety

The principles used to reduce avoidable harm during care coordination and delivery.

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Safeguarding

How concerns involving abuse, neglect, exploitation, or unsafe care can be raised.

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Privacy and security

Cookie and Data Processing Notice

How essential browser storage and configured measurement tools may be used.

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Privacy and Data Protection

How personal, contact, and health information is handled.

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Security

The controls and responsibilities that help protect accounts and sensitive information.

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Terms and notices

Emergency Disclaimer

The boundary between urgent care coordination and emergency services.

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Medical Disclaimer

Limits of general website and health-library information.

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Terms of Care

Important conditions for service requests, assessment, confirmation, and delivery.

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Workforce assurance

Professional Verification

How professional identity, qualifications, registrations, and readiness are reviewed.

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